Terms

By using NEXO Spain you agree to these terms. NEXO Spain is a brand of WP Media LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA, which is the company you contract with and the seller of the Ask Pass and of the NEXO Expert call. Its name, not NEXO, is what appears on your card statement and your receipt. If you do not agree, do not use the service.

NEXO Spain explains official Spanish administrative procedures — padrón, NIE and TIE, the EX forms, Modelo 790-012 and similar — in English, Spanish and Russian, with citations to official sources, and points you to the official document you need. The directory of official forms is public and free.

NEXO provides procedural guidance, not legal, tax or immigration advice, and guarantees no outcome or processing time. The authoritative source is always the official one, and verifying current requirements before you submit anything remains your responsibility. See the separate not-legal-advice page, which is linked in the footer of every page.

You must be 18 or older to hold an account. Access is by a sign-in link sent to your email address, so keep that mailbox secure; activity under your account is your responsibility. Guided procedures rely on what you enter, and incorrect information produces incorrect preparation.

Do not use the service for fraud, impersonation or any unlawful purpose. Do not enter Cl@ve, digital-certificate or banking credentials into any field. Do not scrape it, bulk-query it, or try to work around its safety limits, and do not resell what it produces without written permission.

Three questions can be asked without an account, and twenty more once you sign in, at no cost. The Ask Pass costs €12 and adds fifty questions over thirty days on top of those. It is sold by WP Media LLC. Payment is handled by Stripe on its own hosted page; we never see or store card details. No tax is added to the €12. At checkout you consent to access starting immediately, which ends the fourteen-day withdrawal right once you use the pass — the refunds page sets out exactly what that means. Access is personal and cannot be transferred. The Ask Pass is not yet on sale.

A NEXO Expert call is a 45-minute video call in English, Spanish or Russian, for €55, sold by WP Media LLC. You describe your situation in a request; we email you to confirm a day and time, with a Stripe payment link, and the call is booked once you pay. No tax is added to the €55. A NEXO Expert gives procedural guidance: which procedure applies, what it needs, in what order and how to prepare. The call is not legal advice. The Expert does not represent you before any authority, does not submit applications for you and guarantees no outcome, and will tell you if your situation needs a lawyer. You can move a confirmed call free of charge up to 24 hours before it starts. Cancellations and refunds, including your fourteen-day right of withdrawal, are set out on the refunds page.

Where NEXO offers an introduction to an immigration lawyer, gestoría or sworn translator, that professional is engaged on their own account and under their own terms. Their advice is their responsibility, not ours, and NEXO is not a party to that engagement. When you ask for professional help through NEXO, we review your request, ask you before sharing your description, and introduce you to the professional, who confirms their own booking and fees with you.

The explanations, checklists, design and software are ours. The official forms and documents belong to the Spanish public administrations that issue them; they are linked and referenced here, never claimed as ours.

The service is provided as it is. To the fullest extent the law allows, we are not liable for decisions you take on the basis of its guidance, for errors in third-party official sources, for the outcome of any administrative procedure, or for interruptions of service. Nothing here limits liability that cannot lawfully be limited, and your statutory rights as a consumer are unaffected.

We may suspend or close an account that breaches these terms. You may stop using the service and ask for your account to be deleted at any time; see the privacy policy.

Spanish law applies. If you are a consumer you keep the right to bring proceedings in the courts of the place where you live, and nothing here removes that. Questions about these terms go to [email protected].

We may update these terms from time to time. The date at the top of this page shows when it last changed, and we will tell registered users about material changes.